Terms and Conditions

Seraflow Return & Refund Policy

1. Free returns
   
   Customers can return their order within 14 days of delivery. The
   first return per order is free.
2. Condition of returns
   
   Returned items must be unused, undamaged, and include all original parts
   or accessories. Refunds will be reduced if items are used, damaged, or
   missing parts.
3. No returns for size errors
   
   Size selection errors are non-refundable. Customers should refer to
   our sizing guide before ordering.
4. Delivery delays and guarantees
   
   Non-Fast Delivery items
   
   If an item has not arrived within 60 days of shipment, customers can
   request a full refund and keep the item.

Fast
Delivery items

Items labeled "Fast Delivery" are guaranteed to arrive by the
estimated date. If the delivery date is missed (excluding force majeure
events), customers may choose one of the following:

• Receive a €1 coupon within 48
  hours of the missed date
• Request a refund if the item
  arrives damaged
• Request a refund if the package
  is marked lost in transit, and keep the item if it later arrives
• Request a refund if not
  delivered within 35 days of shipment, and keep the item if it later
  arrives

1. Damaged or defective items
   
   If items arrive damaged or defective, customers can request a full refund
   or replacement. Please report any issues promptly.
2. Return process
   
   Email theseraflow@gmail.com with the order number and reason for return.
   After approval, return the item in its original packaging. The first
   return is free; additional returns may incur customer-paid shipping.
3. Refund timing
   
   Refunds or coupons are processed within 14 days of receiving and verifying
   the returned item.

 

Seraflow
Privacy Policy

1. Data
controller

Seraflow is the controller of your personal data under GDPR and UK GDPR. You
can reach us at:

email: theseraflow@gmail.com

2. Personal
information we collect

We collect and process data that you provide directly (e.g., name, email,
address, phone, payment information, account details, order history, support
communications) as well as data automatically gathered through your use of our
services (device, browser, IP address, usage patterns). We may also collect any
photos you send related to orders or issues.

3. Why we
process personal data

We use your information to:

• Provide and manage our
  services, fulfill orders, process payments, handle returns/exchanges
  (legal basis: contract)
• Communicate with you, respond
  to inquiries, send order updates, and offer customer support (legal basis:
  legitimate interest)
• Send marketing messages (email
  or SMS) if you consent (legal basis: consent)
• Enhance service security,
  prevent fraud, and comply with legal obligations (legal basis: legitimate
  interest, legal obligation)

4. Who we
share your data with

We only share personal data with:

• Shopify and its service
  providers (payment processors, logistics, analytics, customer support)
• Marketing partners for
  personalized advertising (with your right to opt out)
• Affiliates or in the event of a
  sale, merger, bankruptcy, or similar business change
• In response to valid legal
  requests (court orders, subpoenas, etc.)

5.
International transfers

Your data may be stored or processed outside the EU/UK. We ensure all transfers
use approved mechanisms like Standard Contractual Clauses.

6. Data
retention

We retain your personal data as long as needed to fulfill our services and
comply with laws—typically no longer than 5 years after your last interaction.

7. Your
rights

Depending on your location (EU/UK), you have rights to:

• Access, correct, delete, and
  restrict the processing of your data
• Obtain
  data portability
• Withdraw consent (without
  affecting prior processing)
• Object
  to direct marketing
• Opt-out of data sharing for
  personalized ads (e.g., via Global Privacy Control)
• Lodge a complaint with a
  supervisory authority (e.g., CNIL in France, ICO in the UK) cookieyes.com+3seqlegal.com+3iubenda+3Monitask+1TermsFeed+1GDPR.eu

8. Cookies
and tracking

We use essential cookies for site functionality, and optional cookies
(analytics and marketing) with your consent. You can manage preferences via a
cookie banner compliant with GDPR/ePrivacy laws .

9. Security
and storage

We implement appropriate technical and organizational measures to protect your
data. Although no system is infallible, we strive to maintain secure
procedures. Please avoid sending sensitive information via unsecured channels.

10.
Children’s data

Our services are not intended for anyone under 16. We do not knowingly collect
data from minors, and we will delete any such data immediately if discovered.

11. Updates
to this policy

We may periodically update this policy to reflect changes in our practices or
the law. The most recent version will be posted online with the date of the
update.

12. Contact
information

To exercise your rights or ask questions, please reach out to:

email: theseraflow@gmail.com

 

Seraflow
Terms of Service

Overview

We (“Seraflow”, “we”, “us”, “our”) operate this online store powered by
Shopify. By using our website or services, you accept these Terms of Service
and our Privacy Policy. If you disagree, please stop using our services.

1. Account
& Access

You confirm
you are of legal age and provide accurate information when registering or
ordering. You are responsible for securing your account and any activity under
it. Accounts are non-transferable.

2. Products

We aim to
display accurate product descriptions and images, though colors and sizes may
vary. We may update, modify, or remove products at any time without notice.

3. Orders

Placing an
order is an offer to purchase. We reserve the right to accept or decline any
order. A contract is formed only after we send an order confirmation and
process payment.

4. Pricing
& Payment

Prices
exclude taxes, shipping, and duties unless stated. By purchasing, you confirm
you’re authorized to use the payment method and agree to pay all charges.

🚚 5. Shipping & Delivery Policy

Order
processing

Orders are processed and dispatched within 2 business days of payment
confirmation.

Shipping zones & costs

• France & Spain: Standard delivery €4.90 (3–5
  days); expedited option available.
• Wider EU: Standard delivery €9.90 (5–8
  days).
• UK:
  Standard delivery £6.90 (4–7 days).
• International: Available on request;
  shipping, duties, and taxes are the customer’s responsibility.

Estimated
delivery time

These are estimates. Delivery may be delayed due to carrier, customs, weather,
or other uncontrollable factors. We’re not responsible for delays once the item
leaves our warehouse.

Tracking

Tracking information is emailed upon dispatch. Please check the carrier’s
status before contacting us.

Customs
& duties

For non-EU/UK shipments, import duties and taxes are not included in the
purchase price. Customers are responsible for these and any delays or added
fees.

Missed or delayed deliveries

• Non-Fast items: If your order isn’t delivered
  within 60 days of dispatch, you may request a full refund and keep the
  item.
• Fast Delivery items: Labeled items must arrive by
  the estimated date. If delayed (non-force majeure), you can choose one of
  the following:
• Receive a €1 coupon within 48
  hours of the missed date.
• Request a refund for damaged
  goods.
• Request a refund for
  lost-in-transit items (you may keep them if they arrive later).
• Request a refund if not
  delivered within 35 days—and keep them if they eventually arrive.

Lost or
damaged in transit

Report lost or damaged goods within 7 days of expected delivery for a refund or
reshipment.

Free
shipping threshold

Free standard shipping is available on orders over €120 (France & Spain
only).

Address
changes or cancellations

Email theseraflow@gmail.com ASAP to request changes or cancellation before
dispatch. After dispatch, updates may not be possible.

Click &
collect

Where available, select click-and-collect at checkout and pick up at our
designated location.

Policy
updates

We may update this shipping policy without notice. The current version
is always available on our website.

6. Returns
& Refunds

Please see
our separate Return & Refund Policy.

7.
Intellectual Property

All site
content belongs to Seraflow or licensors. You may not use or reproduce it
without permission.

8. User
Conduct

Use the
site lawfully. Abusive or illegal behavior may result in account suspension.

9.
Third-Party Tools

We may
integrate third-party tools. We are not liable for their availability or
performance.

10.
Limitation of Liability

To the
extent permitted by law, Seraflow and affiliates are not liable for indirect,
special, or consequential damages related to your use of the site or products.

11.
Indemnification

You agree
to indemnify Seraflow, Shopify, and affiliates against any claims arising from
your misuse of services or violation of these Terms.

12.
Termination

We may
terminate your access at any time. Sections on liability, IP, indemnity, and
termination will survive.

13.
Governing Law

These Terms
are governed by the laws of Seraflow’s home country. Disputes will be handled
in local courts.

14. Changes
to Terms

We may
revise these Terms at any time. Substantial changes will be notified; continued
site use constitutes acceptance.

 

Seraflow Shipping & Delivery Policy

1. order processing
   
   Orders are processed and dispatched within 2 business days of payment
   confirmation. orders received after cutoff or on weekends/holidays will be
   processed the next business day. Termly+1Privacy
   Policy Generator+1J&J
   Global Fulfilment+2bezos.ai+2Shopify+2
2. shipping
   options & costs

• france & spain: standard
  delivery €4.90 (3–5 business days); expedited option available
• wider eu: standard delivery
  €9.90 (5–8 business days)
• uk: standard delivery £6.90
  (4–7 business days)
• international: available on
  request; shipping costs and any duties or taxes are the customer’s
  responsibility. Termly+6Shopify+6iubenda+6

1. estimated delivery times
   
   Delivery estimates begin after dispatch. these are estimates only and not
   guaranteed. delays due to carriers, customs, weather, or other factors are
   out of our control. Termly+9Shopify+9iubenda+9
2. tracking
   
   You will receive a tracking number by email once your order is dispatched.
   please use the carrier’s tracking service as your primary resource.
3. customs & duties
   
   For orders shipped outside the EU or UK, any customs fees, duties, or
   taxes are the responsibility of the customer. we are not liable for delays
   or extra charges at customs.
4. missed or significantly delayed
   delivery
   
   non-fast delivery items: if an order is not delivered within 60 days of
   dispatch, you may request a full refund and keep the item.
   
   fast delivery items: labeled "fast delivery" and not delivered
   by the estimated date (excluding force majeure), you may choose one of the
   following:
   
   – receive a €1 coupon within 48 hours of the missed date
   
   – request a refund if the item arrives damaged
   
   – request a refund if tracking indicates "lost in transit" (and
   keep it if it arrives later)
   
   – request a refund if not delivered within 35 days of dispatch (and keep
   it if it arrives later)
5. lost or damaged in transit
   
   Report any loss or damage within 7 days of the estimated delivery date.
   once confirmed, we will offer a refund or reshipment.
6. free shipping threshold
   
   Standard shipping is free for orders over €120 in France & Spain.
7. order changes &
   cancellations
   
   To change delivery address or cancel an order, contact
   theseraflow@gmail.com as soon as possible. requests after dispatch may not
   be possible.
8. click & collect
   
   If available, select click & collect at checkout and pick up at our
   designated location.
9. policy updates
   
   We may update this shipping policy at any time. the current version on our
   site is always the latest.

 

Contact & Coordination

Customer Support
For all questions, adjustments, or concerns before or after your order, please reach out at theseraflow@gmail.com

Order cancellations or edits
To change your shipping address, correct order details, or cancel, email us as soon as possible—ideally before dispatch

Returns and refunds
To initiate a return or request refund, contact us at theseraflow@gmail.com

Lost or damaged items
If your order arrives damaged or is lost in transit, please email within 7 days of delivery or the expected date. We will arrange a full refund or reshipment

Fast-delivery issues
If your package is labeled “Fast Delivery” but does not arrive on time, email us with your order number. We will issue a €1 coupon or arrange a refund per our policy

Business details
company: Seraflow
email: theseraflow@gmail.com

compulsory
information

in
accordance with france’s electronic commerce law (LCEN article 6‑iii), the
above details are provided so users can easily identify and contact the company
KVK+11Legalo+11European
Union+11made-to-measure-suits.bgfashion.net+10ICLG
Business Reports+10docue.com+10docue.com. services are offered without
geo-blocking, and consistent across all eu countries KVK. uk-based operations comply with
the electronic commerce regulations and companies act iWeb Ecommerce
Partner Agency+2Legalo+2trade.gov+2.

data
protection and privacy

we collect
and process customer data in compliance with gdpr (eu) and uk gdpr, ensuring
lawful basis and transparency:

• data is gathered only for
  specified, explicit purposes (orders, marketing, support)
• customers can request access,
  rectification, or deletion at any time
• personal data is stored
  securely and not retained longer than necessary made-to-measure-suits.bgfashion.net+5docue.com+5iWeb
  Ecommerce Partner Agency+5consentmo.com
• for france, a cookie banner
  includes accept and reject options and blocks cookies before consent consentmo.com

cookie
policy

we use
cookies to enable basic site operation, improve user experience, and analyze
traffic. essential cookies are active by default; non-essential cookies are
only enabled after explicit user consent in line with french cnil requirements
.

consumer
rights and returns

we fully
inform customers of their right to cancel within 14 days of delivery under
eu/uk distance selling rules. refunds are issued within 14 days of cancellation
on permitted items Legalo+9Square+9European
Union+9. return
conditions are outlined in our return & refund policy.

pricing and
checkout

all pricing
is displayed clearly, inclusive of taxes, shipping, and any duties. there are
no hidden fees or pre‑ticked options. shipping is offered for france, spain,
eu, uk, and internationally. customers are shown total cost before checkout Square+1European
Union+1KVK.

dispute
resolution

for france
and spain, customers may use out‑of‑court dispute mechanisms (mediation,
european ombudsman). uk customers may refer issues to uk ombudsmen or trading
standards. users are advised to contact us via email before pursuing third‑party
resolution.

liability
and disclaimers

we operate
as an intermediary under the digital services act; we are not liable for third‑party
content or services . we disclaim liability for indirect or consequential
damages within the limits of applicable law.

terms
updates

these legal
mentions may be updated at any time. users are encouraged to check this page
regularly. by continuing to use the site, they accept the latest version.