Contact information

Contact & Coordination

Customer Support
For all questions, adjustments, or concerns before or after your order, please reach out at theseraflow@gmail.com

Order cancellations or edits
To change your shipping address, correct order details, or cancel, email us as soon as possible—ideally before dispatch

Returns and refunds
To initiate a return or request refund, contact us at theseraflow@gmail.com

Lost or damaged items
If your order arrives damaged or is lost in transit, please email within 7 days of delivery or the expected date. We will arrange a full refund or reshipment

Fast-delivery issues
If your package is labeled “Fast Delivery” but does not arrive on time, email us with your order number. We will issue a €1 coupon or arrange a refund per our policy

Business details
company: Seraflow
email: theseraflow@gmail.com